Brief templates per category, message templates per stage per language.
Brief templates 6Message templates 24
⚠Two WhatsApp templates are pending Meta approval and one was rejected. An unapproved template cannot be sent outside the 24-hour session window — discovering that at send time is a bad day, so approval state is shown here and in the composer.
reconnect_account_linkMeasurementAZTelegramn/a — free text allowed1258%
payout_schedule_notice · AZ3 variables
Salam creator_name! Ödənişiniz amountbatch_date tarixli qrupa daxil edilib. Bank hesabınıza 1–2 iş günü ərzində köçürüləcək.
Variables are filled by the agent and shown resolved in the composer before sending. Editing the body resubmits the template to Meta.
rate_negotiation_offerRejected
Meta classified the wording as promotional, which is not permitted in a utility template. Rate negotiation cannot happen over WhatsApp outside the session window.
Consequence in the product
The Inbox composer hides this template when the session is closed and says why. Negotiation falls back to Telegram, or waits for the creator to write first.